10% Aosom Promo Codes ( Aosom Coupon Codes) November 2024 Australia

All departments to do your shopping in AOSOM

The most important sections of the web are:

The terrace and garden section: it has furniture, sun loungers, portable barbecues, seesaws, hammocks, tents, awnings, tents, camping table, greenhouses and accessories.

The home section: you can find chairs, tables, bookshelves, dining room and bedroom furniture, cabinets, sofas, desks, blackboards, kitchen appliances, toilet covers, showers, fireplaces, stoves, heaters, fans and accessories.

The sports section: items for fitness (crossfit, yoga, Pilates, etc.), cycling, basketball, football, boxing, etc.

Children's section: for children tricycles, walkers, play mats, battery cars, trampolines, bouncy castles, skateboards, among others; for pets there are cages, beds, trailers, scratchers, strollers, etc.

Shipping and Deliveries

Due to the current situation caused by COVID-19, we are putting all our efforts to maintain our service as usual. The health and safety of our staff and our clients will always be our priority. We are collaborating closely with all the parties involved and complying with the guidelines set by the Government so that the interruption of the service is the minimum, while preserving the health of our clients, workers and transporters. Shipments are made relatively normally. Delivery times may be slightly affected, but we do our best to get orders delivered as soon as possible. We ask for understanding and responsibility in the situation. As the situation evolves, we will update this page to report any changes, so we recommend visiting this section to keep track of the situation at all times.

1 Do I have free shipping?

All products and items are shipped free of charge to our customers.

2 How long will it take for my order to arrive?

The order leaves our warehouse within a maximum period of 24 hours. The estimated delivery time is 48/72 hours. The preparation and delivery times are computed based on working days (Monday to Friday, except holidays) and will begin to count from the confirmation of payment in the bank account of AOSOM or, in the case of orders paid in installments, of the final acceptance by the company Aplazame. We regret to inform our customers that, due to saturation of transport agencies, orders may experience a delay compared to the usual delivery times.

3 Where can I ship to?

Orders are sent to Spain (only peninsula). The Balearic Islands are included. Shipments to the Canary Islands, Ceuta, Melilla and the Islands of Portugal are excluded. Non-physical delivery addresses, mailboxes or PO boxes are excluded. The delivery of the products is carried out at the foot of the street. Carriers are not required to upload the order to your address.

4 Do I have a tracking number?

All shipments are made with a tracking number. When the order leaves our warehouse, you will receive an email with the tracking number. You can also follow the delivery status of your order on our website with the order or tracking number in the "locate your order" section or here.

5 What happens if I cancel my order?

You can cancel the order for free if it has not left our warehouses. Keep in mind that to offer a fast delivery service your order can be prepared in less than 1 hour and always before 24 hours. If you cancel the order when it has already left, 20% of the amount of your order will be applied to you. For more information you can contact our Customer Service Department.

6 What do I do if my order arrives broken or in bad condition?

When you receive the package, please check its status. If the order seems damaged, broken or in poor condition, follow these steps:

1 Put a claim in writing to the transport agency just when you receive the package.

3 Contact our Customer Service Department to continue with the next steps.

4 It is important that you do not get rid of the boxes or packaging materials that your package carries in order to make a correct return and be able to claim the transport agency.

5 Upon receiving the package at our facilities and checking its status, 100% of the amount paid will be refunded.

6 Remember that the refund is made with the same payment method that you made the purchase.

Please note that we are not directly responsible for loss, theft or damage during delivery. Please be patient as we will have to claim the damage to the freight forwarder and then we will send you the parts or the replaced product as agreed with our Customer Service Department.