10% JivoChat Promo Codes ( JivoChat Coupon Codes) December 2024 Australia

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JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messages in an omnichannel application.

Users can implement live chat on their website, provide chat support to customers on Facebook, handle messages to a company's email address, and call a phone number in any country. Your messages and chat history can be found in an inbox, so there is no need to register for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and create better customer service experiences.

Live chat allows you to talk to new and current visitors to your site with proactive in-app chat. You can continue your conversation on your clients' favorite social media: Facebook.

Get a phone number in more than 50 countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features like call recordings, transfers, routing, and more. A unique instant callback feature encourages your prospects to call you so you can close more deals.

Redirect emails from your company address to the JivoChat Inbox - your team will respond faster and never miss a message.

The 5 most used JivoChat features

JivoChat is one of the few omni-channel free live chat solutions available on the market. We specialize in small and medium-sized businesses with industries ranging from e-commerce to customer service, hospitality, technology, and more. Regardless of industry, all of our clients have one common goal: to impact their clients by providing a unique experience.

Do you want to know our customers' favorite Jivo features? The vote is on. Take a look at the top 5 features used by our customers and find out how they use JivoChat, a website chat client, to provide excellent customer service, satisfied customers and help streamline their conversion process.

1. Visitor tracking

With JivoChat live chat software, you can track the exact number of website visitors browsing your website and landing pages. Specifically, you can: Receive demographic data from visitors, such as the city you are browsing from

Identify the device you are using: Android app , desktop, etc. See the source of visitor clicks and other referring domain data. The ability to track visitors makes it possible to identify your new leads every time they visit your website, helps you validate your digital marketing campaigns, measure campaign success levels, and gives you information on where to target your customers .

2. Proactive invitations: smart triggers

The proactive invitation, AKA Smart Trigger, is one of the features most used by Jivo customers. This feature has the potential to revolutionize customer service. online customer. Why? You can track and identify visitors with this feature, and you can also zoom in on them through chat widget pop-ups.

Set up personalized messages that are most relevant to your unique visitors with a call to action to offer discounts, advice and tips, help with solving a problem and more.

Don't wait for customers to find your support number and call you. Instead, use JivoChat's smart triggers to start chatting and surprise them with care, convenience, and high quality of service.

3. The JivoChat mobile app

Today, we can count on our mobile devices to perform any task that we complete on our desktops. Our website chat client JivoChat is no different.

With JivoChat's mobile apps, you can continue to help customers wherever you are, either by text messaging through the Jivo platform or by calling using the callback tool.

This way, you don't have to worry about neglecting your customers if you need to get away from your desk. Remember, Jivo is an omnichannel service platform, you can continue your conversation with a customer through live chat, Facebook message, and more, even when you're not near your desk.

Also, for developers, you can use our API to integrate chat with your own application on iOS or Android.

4. integrations

In addition to helping visitors through our mobile app, JivoChat customers enjoy using our integrations with CRM, messaging, apps, business tools, and more.

Our free live chat can be integrated with Zapier, your favorite social media, OpenCart, Wordpress and more.

Integrations help you group your messages and chat history from each of your channels on a single platform for convenient access.

5. Voice services: callback

According to an Econsultancy survey, customer service by phone is considered the worst channel of service by consumers.

One of the main reasons for this low satisfaction rate is the long waiting time that many customers experience. I'm sure you've experienced this before: hearing a "wait" tone while you wait for someone to help you solve your problem. It can be a great pain.

This is exactly why a real-time callback tool changes the game. The JivoChat callback feature allows your customers to request a call directly from the Jivo app. You can configure it so that your visitors don't have to wait more than 30 seconds to get their responses.

Fortunately, our website chat client also offers this solution, allowing you to completely change the way customers view customer phone service.

Ready to increase your sales and customer service levels with JivoChat?

We hope you see the same value that our trusted customers have seen on our enterprise messaging platform. If you think these tools can help you drive sales and retain more customers, know that our free live chat still has much more to offer, like translation. automatic, data transfer, CRM and email marketing integrations, among many other great advantages.

JivoChat is a live website chat solution offering customizable mobile and web chat widgets, with features including real-time visitor monitoring, page visit history, email chat transcripts, file transfers, responses canned goods, customer service quality ratings, performance reports and more. With available browser, desktop, Android, and iOS-based agent applications, users can interact and respond to site visitors from anywhere, anytime.

JivoChat's web and mobile chat widgets are fully customizable, with users able to control all text and translate it into 20 languages, including Chinese , Spanish , French, Portuguese, and more. For sites that span multiple countries, visitor location data can be used to select widget language per visitor and distribute chats among agents. 'Smart triggers' can be used to proactively engage customers in chats, with the ability to set rules based on page visits and page time to trigger specific automated messages.

JivoChat shows users visitor information, including social profiles, page history, referring domains, and details imported through CRM integrations, both before and during chats. Typing skills allow users to take a look at what a visitor is typing before sending their message. Hotkeys can also be used to provide a variety of canned responses, reducing the time required to end a conversation.

JivoChat reports on agents' performance, including number of accepted and rejected chats, time spent online, average response times, and customer ratings, with chat transcripts that allow managers to have full access to all conversations. JivoChat also produces a daily QoS score between 0 and 5, measuring proactive chats, online times, lost chats, customer ratings and the average time it takes for a first response, and provides suggestions for areas that may require improvement .

JivoChat benefits

More than anything else, JivoChat is a simple mobile app, which means that even the least tech savvy users on your team will take it right away. The learning curve is almost non-existent, but the developers were still thinking about keeping users satisfied with a variety of training materials, guides, and live support 24 hours a day, 7 days a week to help them on-board.