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​​Iberia and Iberia Express continue to reap success in punctuality

Iberia and Iberia Express continue to reap success in punctuality, one of the indicators most valued by customers. According to Flightstats, the leading consultancy in flight information, services and applications in the travel industry, the two airlines were considered the most punctual in the world in their category in 2016, on the occasion of the eighth edition of punctuality awards. Flightstats said that these awards honor the best airlines among 'the Best of the Best', which consistently demonstrate their high level of operational execution and deliver on their promise to get passengers to their destinations on time. In 2016, Iberia was not only the most punctual international airline in the world (Major Global Airline), but also the most punctual airline in Europe (European Major Airline), also as a network airline. The company's data were calculated together with those of the franchised Iberia Regional Air Nostrum (European Major Airline Network).

Iberia has improved its position in the punctuality ranking over the past four years, reaching the highest rank. In 2013, it was the fourth most punctual in the world, the third in 2014, the second in 2015 and the first in 2016. The president of Iberia, Luis Gallego, says that 'We are very proud of this award, especially because it is directly related to with our customers. Punctuality is one of the aspects most valued by them and, therefore, we apply all our efforts to maintain high quality levels. We optimized processes and implemented new tools, but the good results achieved are mainly the result of the commitment and professionalism of all employees. My sincere thanks to all of them.' In addition, Iberia Express was the most punctual low-cost airline in the world, a position it occupies for the third consecutive time, representing important recognition, at an international level, for its effort, commitment and dedication of an airline that made important achievements in just 4 and a half years of existence.

"It is a great satisfaction that they recognize, once again, our daily work and effort. Punctuality is one of the most important factors for our customers. Maintaining these high quality levels is not easy, but we are able to achieve them thanks to our customer service procedures. strict work and the excellent continuous work of our professionals', guarantees the president of Iberia Express, Fernando Candela.

Secure payment protocol on the Iberia.com website

Your safest purchases on the Internet. The iberia.com website uses the 3DSecure system to pay for online purchases. This form of payment allows for safer purchases on the Internet, authenticating the buyer as the legitimate holder of the card being used.

How to shop with the 3Dsecure system?

We do our shopping as usual. If the method of payment is by credit card, you will possibly need the number and expiration date. You will then be taken to your bank's website for proof of card ownership. For this, an additional validation will be required: the PIN code sent by SMS, or a coordinate of the key codes of the personal card. After entering this information, you will be forwarded to Iberia.com to confirm payment. The implementation of this 3DSecure payment system is being carried out gradually in different markets, and for cards that can operate under this protocol.