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Employee Assistance Programme.

HGH cares for staff in a number of ways; one of those is our membership of

the Employee Assistance Programme, EAPworks.

EAPworks can provide assistance and counselling to employees in need in a number of ways. The programme can help employees with stress or relationship issues, as well as providing mentoring, career planning, life transition skills and more.

It’s available to all HGH employees and clearly promoted through posters at our HQ, and in distribution centres and retail stores (staff only areas) with phone number and details.

HGH pays for two free sessions and then EAP will contact the business if they believe the staff member would benefit from more. If this happens, it is always approved.

Employee trust.

In addition to our membership with EAPworks, our Employee Trust was set up to

support staff through hardship and/or career development. Staff can apply to the trust for financial support.

Here’s how the trust helps our team:

• Hardship support

• Career advancement

• Additional funds

Career development.

Supporting our staff early in their careers is critical to ensuring a happy workplace and this is something we focus on doing really well. Healthy, happy, empowered staff can achieve great things!

Once a staff member is part of the HGH family, we provide ongoing professional development support through numerous training opportunities.

Glassons staff training and development.

Glassons offer two programmes, Empower and Aspire, to train, upskill and allow

employees to reach their potential.

EMPOWER

• Offers induction sales training for all team members (this is compulsory)

• Full training on all zones of selling so stylists can feel confident on shop floor

in any area

• Teaches engagement principles using instore technology to help enhance a

customer’s experience.

ASPIRE

• Provides a leadership training programme - anyone who wants to may apply.

• Focuses on leadership and management aspects of the business and career growth/opportunities in the business

• Offers the tools to focus on achieving individual career goals.

Hallenstein Brothers staff training and development.

Hallenstein Brothers offer a comprehensive sales induction programme, called the Brothers Guide to Sales.

THE BROTHERS GUIDE TO SALES

This is a full induction and sales training program that all employees complete within their first 30 days, which includes:

• An introduction to the company values and the role these play in store and across the business
• A comprehensive guide to selling to a wide range of customers that focuses on a genuine and authentic customer experience
• A wealth of product knowledge of all core areas of the business
• Engaging digital content showcasing key people in the business, the culture and succession planning
• Complete understanding of basic store operations, in store shop technology and the role these play to support the customer experience
• “Buddy system” based learning that ensures best practice during the induction process and includes sign off and feedback portions throughout.

A safe workplace.

We’re very serious about providing our staff with a safe place to work. Our health and safety policies and programmes go beyond compliance to ensure this. We care about our employees - feeling safe in their workplace is a given for us.

We actively promote health and safety throughout the business. Our Health and Safety Committee (which includes HGH Board members) monitors HGH health and safety and regularly reports directly to the Board with recommendations for improvements. We also have a workers committee who provide very valuable “shop floor” health and safety input on specific issues.

Effective and transparent communication.

It’s all about being clear.

Good communication is important for any company to function effectively. Our staff and management should feel they can easily communicate with each other – and our other stakeholders should feel we communicate clearly with them.

Within HGH, we have established an approachable, flexible, dynamic culture of feeling connected.