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This Privacy Policy explains which personal data we (GoPro, Inc.) collect and how we use it when you use the GoPro website (https://gopro.com) and/or any of GoPro's online or mobile products (including the GoPro mobile apps), GoPro hardware or software, or other services (collectively, 'Services'), including when you access the Services through game system platforms or mobile devices. By using the Services you agree to GoPro's Privacy Policy and that we, may process, transfer and store your information in the United States. GoPro, Inc. (3000 Clearview Way, San Mateo, CA 94402 is the controller of your personal data).
IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES. We will post any modifications or changes to the Privacy Policy on the GoPro website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by email or by means of a notice on the GoPro website or via push notifications within our mobile applications prior to the changes taking effect, in accordance with any applicable legal obligations. Your continued use of the Services signifies your acceptance of our modified Privacy Policy. We regularly update our software applications (including our mobile and desktop applications) to make improvements, including improvements that better serve your privacy rights. To ensure that this Privacy Policy accurately reflects your use of the Services you will need to ensure that you are using the most recent release of the GoPro's software applications.
We may process, transfer and store your information in the United States and in other locations outside of the European Economic Area. Any transfer of your data to the United States or another location outside the European Economic Area will be in compliance with applicable European data protection laws. In respect of transfers to the United States, we comply with the E.U. - U.S. and Swiss U.S. Privacy Shield Frameworks, see Section 16 below. In order to safeguard data transfers to other recipients located outside of the European Economic Area and in order to grant sufficient protection of your Personal Data in this context, we use standard data contractual clauses adopted by the European Commission.
GoPro collects a variety of information that you provide directly to us, including personal data that may be contained in videos, comments, or other submissions you upload or post to the Services. 'Personal Data' is information that is related to an identified r or identifiable natural persona and is protected as personal data under applicable data protection laws.
The specific types of information collected will depend upon the Services you use, how you use them, and what you choose to provide, and may include your full name, email address, phone number, product serial number, home address, mobile phone number, credit card information, shipping address, gender, birth date, and zip code. Our mobile services may request your Wi-Fi network name and access to your photos and videos to enable you to download photos and videos to your computer/mobile device or upload photos and videos to your GoPro account or social media accounts. Those who win a prize in our contests may be required to provide their social security number and other identification for tax purposes, which will only be used for prize fulfillment purposes. When you shop through our web store, we may collect data such as the purchases you have made, items in your shopping cart, and how often you make purchases. We also collect information you choose to include in your GoPro account, including, but not limited to, videos and photos, any comments on yours or others' posts, interests and preferences, location, videos and photos that you have favorited, and other GoPro users whose GoPro accounts you follow.
We may collect the above types of Personal Data in the following contexts:
When you use GoPro's Services that connect to the Internet, including, but not limited to, when you access the Services via GoPro devices, applications (web, mobile, desktop software, connected TV and games console), your GoPro account, and our web sites and web store, we may collect the Personal Data described below for such purposes as improvement of our products and software services, troubleshooting bugs, providing the Services, managing the Services, security and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the Services. Such information includes aggregated user data (which does not allow us to identify you), as described in more detail below. We also use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information, as further disclosed in the Cookie Policy.
When you use our websites (including our web store), we collect and analyze information about your computer or mobile device, such as your browser type, IP address, a mobile device identifier (e.g., a IDFA on Apple products like the iPhone and iPad or similar advertising identifiers), browser language, operating system, error logs, the state or country from which you accessed the Services, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services and upload or post content, error logs, and other similar information. We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.
When you connect your GoPro device (such as a camera) to the Internet or to a GoPro desktop software application (discussed below), we may automatically receive certain information about your GoPro device and your use of it, including camera type, serial number, IP address, firmware version, log files, camera modes, settings, durations, error rates, and other similar usage information. This information helps us to improve our products and services, troubleshoot bugs, and analyze camera errors.
When you use a GoPro mobile application we may automatically receive certain information about your mobile device and use of the application, including a mobile device identifier, advertising identifiers), operating system, version, IP address and other similar information, such as time spent in different portions of the GoPro mobile application and error rates. We may also collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., precise GPS information using the mobile devices used to access the Services), as detailed further below.
Our desktop software, including but not limited to Quik Desktop App, may automatically send data to us about usage of the service or the software when it connects to the Internet. This information will include information about your computer such as operating system, technical specifications, IP address, and data related to your use of the service or the GoPro software on the computer, e.g., number of installs and downloads, screens visited, time spent in different portions of the GoPro desktop application, error rates, screen resolution selected, video recording mode, features used, and other similar information. We monitor customer software usage to help us develop the design and layout of the desktop software and to improve the content to better match the interests of our users.
When you use a GoPro TV app, we collect and analyze information such as your IP address, operating system, the number of clicks, videos viewed and liked, the amount of time spent on particular videos and the app, the date and time you used the app, error logs, and other similar information.
When you install our mobile applications, you will if legally required be asked to grant access to your mobile device's geolocation data. If you grant such permission, we will collect information about your precise geolocation (i.e., your real-time geographic location), and will use that information to customize the Services with location-based information and features. You can withdraw your consent at any time. Moreover, you can disable the GPS or other location-tracking functions on your mobile device, provided your mobile device allows you to do this. See your device manufacturer's instructions for further details. We may also be able to collect location information through your use of a GoPro device. If so, we will ask you before this information is captured and you will be given the opportunity to turn it off.
Some GoPro devices (like our cameras and drones) have geolocation functionality that enables you to automatically associate your location with the content that you create on that GoPro device. On such devices you will be asked for your consent to activate the GoPro device's geolocation functionality. If you grant such permission, any content that you create on that GoPro device will have the location where the content was created embedded on the content file. If you no longer wish to use the geolocation functionality you can disable it in the GoPro device's settings.
GoPro may receive information about you from third parties, such as commerce partners, marketers, social network services, connected TV and entertainment apps, and other parties that we may use to supplement the information that we collect directly from you. If you connect to a third party network (such as a social network), platform, or service through the Services, you are authorizing us to collect, store, and use in accordance with this Privacy Policy any and all information (such as name, email address and location) that you agreed the network or other third party platform could provide to GoPro based on your settings on the third party network or platform. You will be asked for your consent when you connect with the third party network, platform, or service via our Services, and/or when you connect with one of our applications through one of these services.
De-Identified Data
We may collect data that is already in de-identified form or we may manually de-identify information collected by the Services or via other means so that the information does not identify you. Our use and disclosure of such de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.
Please see our dedicated Cookies Policy.
We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology described in the Automatically-Collected Information section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section. If you'd like to opt out of Google Analytics, please use the Google Analytics Opt-Out Browser Add-on located here: https://tools.google.com/dlpage/gaoptout
We do not serve third party advertisements to you while using GoPro.com. However, we do work with website analytics and advertising partners, including Google, Doubleclick Campaign Manager, AdRoll, Commission Junction and Facebook, to deliver GoPro advertisements on third party publisher websites - these partners may set cookies on your computer's web browser. These cookies allow our partners to recognize your computer so that the ad server can show you GoPro advertisements elsewhere on the Internet, and so that our analytics software can measure your engagement and interactions while using GoPro.com. In this way, ad servers may compile certain information about where you, or others who are using your computer, saw our advertisements, whether or not you interacted with our advertisements, and actions performed on subsequent visits to GoPro.com. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you, and it allows GoPro to optimize the performance of our advertising campaigns and the usability of our website. In other words, we use analytics data in concert with data about our online ads that have been shown using the Google Display Network, DoubleClick for Advertisers, or other online advertising networks. By doing so, we can understand how anonymous users interacted with our website after seeing our ads.
Notice concerning Do Not Track.Do Not Track ('DNT') is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, and that is why we provide the Network Advertising Initiative and the Digital Advertising Alliance opt-out links below in Section 7. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.
For more information about these advertising and analytics services and how to opt out, please see the 'Your Choices' section below.
GoPro uses the Personal Data it collects as further described in Section 2 above for the following purposes:
· Service Improvement - As discussed throughout this Policy, we will use information to understand how users interact with our Services and advertisements, provide tailored content and advertising, improve the overall GoPro customer and product experience, perform research and analytics.
· Business Operations - we use the information we collect for various business operations such as: detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; maintaining your accounts; and debugging to identify and repair errors that impair the Services.
· GoPro Personalization Services - Only with your prior consent, we use the information which we collect when you access the Services via GoPro devices, applications (web, mobile, desktop software, cloud services, connected TV and games console), your GoPro account, and our websites and web store to create profiles and to further personalize and improve the Services for you, such as by providing personalized customer support (e.g. to access your GoPro device logs to troubleshoot a technical issue you have experienced), delivering in-application messages and promotions, recommending features, and tailoring content and advertising to you. Unless you opt out, we may combine automatically collected information (see Section 2 above) with identifiable information we have collected about you (including your GoPro device serial number and email address). If you do not want us to associate this information with you personally for personalization purposes, you may opt out in accordance with Section 7 ('Your Choices') below. Please note, however, that we may still need to associate some identifiable information about you with automatically-collected information to assist in our internal business operations, and you are not legally required to provide us with your consent. However, without your Personal Data we will not be able to offer you our GoPro personalization services as described above.
· Newsletters, Social Media Campaigns, Special Offers and Updates - We will occasionally send you information on products, services, special promotions, contests, customer satisfaction surveys, events, and opportunities to interact with GoPro and our community. We will ask for your consent before sending these communications if your local laws require this. You can sign up to receive these emails and social media campaigns from us on our newsletter sign up page and/or during checkout while purchasing a product. You have the option to opt-out of these types of communications at any time. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the 'Your Choices" section below for more details on how to unsubscribe or opt out of these communications from GoPro.
· Order-Related Communications - If you place an order, we will use your name and email address to send you an order confirmation email, a shipping confirmation email. We will use your information to process your order and payment, and may also send you customer satisfaction emails. If you do not wish to participate in customer satisfaction emails, you may opt out of such emails upon receipt by clicking the 'Unsubscribe' link contained in the email.
· Customer Service - Based upon the information you provide us at the time of GoPro account registration or purchase, we will send you a confirmation email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your GoPro account. We will communicate with you by email or telephone, in accordance with your preferences.
· Service-Related Announcements - We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email, push notification, or an in application or web-based communication. Generally, you may not opt out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your GoPro account.
The legal bases pursuant to which we process information as discussed above are:
· Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the terms of service of our websites which you accept by browsing the websites/registering; and/or our contract to provide Services to you)
· Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our websites, products, software, or applications; operate our business and our Services; ensure safe environments for our staff and users; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud; and generally enhance and improve the Services
· Where you have consented to our processing of your information for a particular purpose
· Where we are required or permitted to process your information under applicable EU Member State law
GoPro will share information as outlined below or with your consent:
· Co-Branded Websites - At times GoPro will partner with third party websites in a co-branded relationship, where a co-branded web page(s) is used to promote GoPro products, services, photos, or videos. These web pages may be designed to look and feel just like GoPro.com, but are actually hosted on a different domain. When we enter into co-branded partnerships we may at times share your name and email address in order for GoPro to communicate with you about GoPro related promotions, news, and updates via tools provided by our third party co-branded partner website. Information collected on third party co-branded webpages may not be covered under our Privacy Policy. All information collected on third party co-branded websites is owned and controlled by that website's privacy policy. Please be sure to read the privacy policy of any website that asks you to submit information.
· Customer Testimonials - At times, we may post customer testimonials on our website. You should not include personal information into such testimonials and in particular use a "nick name" instead of your real name.
· User-Generated Content - Youmay be able to disclose information about yourself in the course of contributing user-generated content on publicly-available areas of the Services, such as your GoPro user profile. Your GoPro user profile and any information you post there will be publicly available. This includes, but is not limited to: your uploaded photos or videos, full name, email address, phone number, address, interests, content that you have favorited, and GoPro users whose GoPro accounts you follow. Your photo or video files may also contain your narrations and captions, as well as data regarding your precise geo-location or information from a fitness device (e.g., your heart rate as you sky-dived) if you have chosen to manually associate this data with your video (e.g., by connecting your camera to a fitness device or by overlaying fitness information on your video in Quik Desktop App). If you share content via hidden URL link, that content and associated data will be accessible by anybody who has the access to the URL link. Your content will also be shared with users of other social media services to which you have chosen to share, consistent with your privacy settings on those services. Such information is unencrypted, public information, may be accessed or recorded by us, and there is no expectation of privacy or confidentiality in such information. Any information, including your Personal Data you submit in the course of such activities can be read, collected, or used by other users. We cannot control how other users of our Services such as Plus, Quik and Awards might use your information. We especially cannot prevent you receiving unwanted messages from other users. If you wish that a specific content generated by you shall be removed from publicly-available areas of our Services, please contact us at [email protected].
· Content Submitted to GoPro - If you submit your video or other content to GoPro, we may publish it on the GoPro website or applications along with certain information about you, e.g., your first and last name or your usernameprovided that you have given us permission to do so. For more information relating to the terms governing your user generated content, please see our Terms of Use.
· Service Providers - We use third party service providers to offer or facilitate services on our behalfand share your Personal Data with such providers to the extent necessary for such providers to perform their services on our behalf. In particular, we are using a shipping company to fulfill orders, an Ecommerce platform to a provide our web store, a credit card processing company to bill you for goods and services, cloud based enterprise resource planning software providers to record and manage web store sales and subscriptions, cloud based customer relationship management software to enable us to record and plan our customer interactions, a cloud based subscription software provider to automate our subscription billing, a data center to administer all online aspects of the Services, a cloud based storage provider to store any content that you upload to your GoPro account, an accounts payable provider to process any payments that we make to you, a social media agency to manage our social campaigns, a data onboarding company to implement our social campaigns, email service providers to send out emails on our behalf, an in app messaging provider to send out mobile app notifications on our behalf and a web messaging provider to serve messages while you browse GoPro.com. When you order products from GoPro, we will share your information as necessary for such third party service providers to provide the applicable service to us or on our behalf. These third parties are required to use the information they collect in the course of performing services for us only on our behalf.
· Business Transactions - Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction and any diligence surrounding such transaction.
· Legal Compliance - We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to: (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on GoPro.
· Law Enforcement - We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to pursue our legitimate interest in applying or enforcing our terms and conditions or in responding to any claims, in protecting our rights or the rights of a third party, in protecting the safety of any person or in preventing any illegal activity (including for the purposes of fraud protection and credit risk reduction)
GoPro provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy. Some of your choices include:
· Marketing Communications. If you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the 'Opt-In' checkbox blank. If you no longer wish to receive our newsletters, social media campaigns and promotional emails, you may opt out of receiving them by following the instructions included in each newsletter or email or by contacting customer support at https://community.gopro.com/.
· GoPro Personalization Services. As discussed in depth in Section 5, GoPro may use the your information to personalize your GoPro experience. Such personalization services may include providing tailored content, features, in-application communications and promotions, and personalized customer support. If you do not want GoPro to provide such personalized services, you may opt out through your GoPro account settings by disabling the Send Personalization Data tab. If you opt out, we will still collect GoPro device and usage information outlined in Section 2 above, and we may still associate it with identifiable information about you, but it will not be for personalization purposes.
· Tailored Online Advertising Opt-Out. GoPro strives to provide the public with relevant, value-added content in the form of online advertisements. If you do not wish to receive such tailored advertising, our Cookie Policy provides instructions how to opt out of cookie-based online advertising and analytics programs
EU and Swiss individuals have the following rights, under certain circumstances,:
· Right of access: You have the right to request confirmation as to whether or not your Personal Data is being processed, and, where that is the case, to request access to the Personal Data and information such as the purposes of the processing or the categories of Personal Data concerned.
· Right to rectification: You have the right to request the correction of inaccurate Personal Data
· Right to erasure: You have the right to request erasure of Personal Data without undue delay under certain circumstances, e.g. if your Personal Data is no longer necessary for the purposes for which it was collected or if you withdraw consent on which processing is based and where there is no other legal ground for processing.
· Right to restriction of processing: You have the right to request us to restrict the processing of your Personal Data under certain circumstances, e.g. if you think that the Personal Data we process about you is incorrect or unlawful.
· Right to data portability: Under certain circumstances, you have the right to receive your Personal Data you have provided us with, in a structured, commonly used and machine-readable format and you have the right to transmit that information to another controller without hindrance or ask us to do so.
· Right to object: You have the right to object to the processing of your Personal Data under certain circumstances in particular if we process your Personal Data on the basis on legitimate interest or if we use your personal data for marketing purposes.
You may assert these rights at any time by logging into your GoPro account and accessing features such as Edit Profile and Account Info. You may also email us to correct or change any information or request which Personal Data (e.g. name, address) we have stored or to assert any other of your rights as mentioned above by filling out our contact form located at https://community.gopro.com or by emailing us at [email protected].
You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work or place of the alleged infringement if you consider that our processing of your Personal Data infringes the applicable data protection laws. Please contact us at [email protected] and we will provide you with detailed information as regards the contact details of the respective competent supervisory authority.
If you are a California resident, California law requires us to provide you with additional information regarding how we collect, use, and share your 'personal information' (as defined in the California Consumer Privacy Act [CCPA]).
Categories of Personal Information We Collect
Throughout this Privacy Policy, we discuss in detail the specific pieces of personal information we collect from and about our users. Under the CCPA, we are also required to provide you with the 'categories' of personal information we collect. The categories we may collect are:
How We Use and Share These Categories of Personal Information
We use and share the categories of personal information we collect from and about you consistent with the various business purposes we discuss throughout this Policy. See the 'Uses of Information' and 'Sharing and Disclosure of Information' section(s) above for more information.
Please note that the CCPA sets forth certain obligations for businesses that 'sell' personal information to third parties. Based on the definition of sell under the CCPA and under current regulatory guidance, we do not believe that we engage in such activity and have not engaged in such activity in the past 12 months from the effective date of this Policy.
Your California Privacy Rights
CCPA Rights Disclosure: If you are a California resident, the CCPA allows you to make certain requests about your personal information. Specifically, the CCPA allows you to request us to:
· Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information. Such information is also set forth in this Policy.
· Provide access to and/or a copy of certain personal information we hold about you.
· Delete certain personal information we have about you.
· Provide you with information about the financial incentives that we offer to you, if any.
The CCPA further provides you with the right to not be discriminated against (as provided for in applicable law) for exercising your rights. Please note that certain information may be exempt from such requests under California law. For example, we need to retain certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. If you would like further information regarding your legal rights under California law or would like to exercise any of them, please contact us here or write us at [email protected].
California Shine the Light Disclosure: California Civil Code Section 1798.83 permits customers of GoPro who are California residents to request certain information, once per year, regarding our disclosure of their personal information (as defined by California law) to third parties for their own direct marketing purposes, or in the alternative, that we provide a cost-free means for consumers to opt out of any such sharing. We do not currently share personal information with third parties for their own direct marketing purposes.
Under Nevada law, certain Nevada consumers may opt out of the sale of 'personally identifiable information' for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident and you have purchased products or services from us, you may submit a request to opt out of any potential future sales under Nevada law by [email protected]. Please note we may take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
GoPro's Services may contain links to or features from other websites. This Privacy Policy covers the privacy practices by GoPro, and does not cover the privacy practices of third party websites or features. GoPro is not responsible for the privacy policies and/or practices of third parties. When linking to another Site or using a third party service, you should read the privacy policy on that site or service.
We use third party vendors to allow website visitors to submit original reviews of our products, and to display consumer reviews on product pages on our Services. Original review content submitted by you to such third party vendors' review submission forms and via email may also be published on third party websites. Information that can directly identify you is not required to submit product reviews. GoPro is not responsible for the privacy policies and/or practices of such third parties. The Terms of Use and Privacy Policies of such third parties govern any information you submit.
GoPro's Services are intended for general audiences and not for children under the age of 13. We do not knowingly collect personal information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete any such information as soon as practicable.
GoPro operates primarily in the United States and as a result, the information we collect may be stored in the United States. By using the Services, you acknowledge and agree that your information may be transferred to, used, processed, or held by GoPro in the United States and in other countries, including countries outside of your country of residence and used for the purposes set out in this Privacy Policy. Please see below for further details about the transfer of your data to the United States.
GoPro is also an international business with multi-national operations, systems, and processes. If you are located outside the United States and provide personal data to us, GoPro may transfer your personal data to the United States and process it in the United States in accordance with this Privacy Policy.
Our Obligations to you under the Privacy Shield
GoPro complies with the E.U. - U.S. and Swiss - U.S. Privacy Shield Frameworks ('Privacy Shield') as set forth by the U.S. Department of Commerce and approved by the European Commission and Swiss Federal Council regarding the collection, use, and retention of Personal Data GoPro receives from European Union and Switzerland.
GoPro has certified that it adheres to the following Privacy Shield Principles of (1) Notice; (2) Choice; (3) Accountability for Onward Transfer; (4) Security; (5) Data Integrity and Purpose Limitation; (6) Access; and (7) Recourse, Enforcement and Liability in respect of any Personal Data received from the European Union and Switzerland.
We collect and process data in accordance with this Privacy Policy. Please see Section 2 for further details of the types of data which we collect from you and the purposes for which we collect it in Section 5.
If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page on the Privacy Shield List, please visit https://www.privacyshield.gov/
The following U.S subsidiaries of GoPro Inc, also adhere to the Privacy Shield and collect data in accordance with the terms of this Privacy Policy:
GoPro Care Inc.
GoPro Care Services Inc.
Accountability and Liability for Onward Transfer
GoPro is required to take certain steps when transferring Personal Data received from the European Union and Switzerland to third parties (such as including necessary contractual provisions in our third party contracts). GoPro may be potentially liable in cases of onward transfer of EU and Swiss individuals' data received pursuant to the Privacy Shield to third parties.
Privacy Complaints Handling, Recourse and Enforcement
In compliance with the Privacy Shield Principles, GoPro commits to resolve complaints about your privacy and our collection or use of your Personal Data (without charge to you). European Union and Swiss individuals with inquiries or complaints regarding this Privacy Policy should first contact us at:
Email address - [email protected]
We will respond to any complaints as soon as possible and within 45 days.
We encourage EU and Swiss individuals who have questions or complaints about how we process their Personal Data under Privacy Shield to contact us at [email protected]. We will work to resolve your issue as quickly as possible, but in any event within 45 days of receipt. If you have an unresolved privacy or data use complaints that we have not addressed satisfactorily, please contact, free of charge, our dispute resolution provider, JAMS, at https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim. If you are an EU or Swiss individual and unable to resolve any complaints through any of the above methods, you may be able to invoke binding arbitration through a Privacy Shield panel, in accordance with the Privacy Shield Framework at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
Please note that if your complaint is not resolved through these channels, in certain limited circumstances, a binding arbitration option may be available.
GoPro is subject to the investigatory and enforcement powers of the Federal Trade Commission in the case of any failure to comply with the Privacy Shield.
From time to time, our information practices may change. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our website or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, in accordance with applicable legal obligations. To access the Privacy Policy for your territory please change the country setting on the Site by clicking the country link in the top right corner of the pages. If specific terms are not available, we will default to this English version.
The security of your Personal Data is important to us. We have implemented administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information. Despite our best efforts, however, no security measures are completely impenetrable.
We delete or anonymize your Personal Data as soon as it is no longer required for the purposes we have collected your Personal Data as outlined in this Privacy Policy, unless further processing or storage of your Personal Data is necessary in order to comply with a respective legal obligation.
We don't use your Personal Data to make decisions with legal or similar effects for you based only on the automated processing of your Personal Data.
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details:
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