GearBest is a world of cool gadgets and top gear at low wholesale prices. Our online catalog is constantly expanding with products beings added every day to ensure you get your tech fix. Along with an unparalleled selection of the very best gadgets, we provide fast shipping, exceptional customer service and the comprehensive warranties. Customer Conduct. While Gearbest will always strive to resolve customer satisfaction issues in a professional, friendly and courteous manner, we will not tolerate any unacceptable or irrational behavior towards our customer service team members. Unacceptable behavior directed at employees Gearbest Customer Service may, for example, include any of the following: Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory comments; rudeness; inflammatory statements; curse words; and unfounded claims.
Persistently making habitually demanding or vexatious complaints, despite the matter having been completely overcome; Likewise, repeating persistent complaints despite reasonable and fair solutions being offered according to our policies. Asking, waiting, or demanding service to violate company policy guidelines, for example, refund amount, schedules, special compensation, etc .; Likewise, seeking a realistic result beyond the scope of our own policies and procedures. Repeatedly changing the nature (or focus) of a complaint or the desired outcome, halfway through, after a formal response has been provided. Excessive number of complaints in relation to the history of the total purchase value. For such behavior, complainants can be advised and formally notified of the following: Their language is considered offensive, abusive, threatening, and totally unacceptable. They must refrain from using this type of language, intimidation and threats. There will be no further exchange of correspondence on the matter if you persist with this behavior. Gearbest reserves the right not to accept customer orders in the future without prior notice.
GearBest.com: widest selection of cool and fun gear at the best prices online. We at GearBest pride ourselves with being one of the fastest growing e-commerce platforms for high quality products from Gearbest and many individual store sellers. We strive to make you happy. Best Life, Best Gear: GearBest. Please contact our devoted Customer Service Team for any order issues here: https://www.gearbest.com/about/contact-us.html Complaint Escalation Process. This process applies strictly to customer service issues. For separate legal issues, such as copyright, please see our legal page here. If the customer is not satisfied with the solution offered by our Customer Service, the customer can contact our Ticket Supervisor by submitting a new ticket in the "submit a formal complaint" section as follows: Here are the steps: Contact us> Submit a Ticket> Select Returns and Warranty> Submit a Formal Complaint. All complaints will be answered within 24 hours, with the exception of weekends and public holidays.Note: Livechat and telephone are channels for pre-sales matters only. We do not resolve after sales situations through Livechat and Telephone channels.
Strict Selection of High-quality Suppliers
Gearbest, as a strategic brand product of the renowned Chinese cross-border enterprise Globalegrow, is backed by abundant funds and resources. Suppliers on Gearbest are managed through a professional rating system to select top suppliers and optimize the procurement of quality goods, while at the same time, maintian the comprehensiveness of product categories.
Comprehensive Quality Control
Through the comprehensive quality control, all products are guaranteed to be genuine. Gearbest strictly follows five steps of CITST quality control, namely Checking suppliers, Inspecting production, Testing sample quality, Spot-checking products, Tracking after sales, ensuring all products meet a consistant quality standard and users' requirements.
Direct Procurement, Best Price
Supported by Globalegrow's premium supply chains and self-built supplier repository, Gearbest has got advantage and independence in pricing, providing the cost-effecient products with great quality to global users.
Global Delivery
Gearbest provides the most cost-efficient delivery service covering 200+ countries and regions, most of which enjoy free door-to-door delivery.
46 Warehouses Worldwide.
1 - 2 Days Delivery
Gearbest warehouses are located in USA, Spain, England, Poland, Czech Republic, and etc., which helps reduce the delivery time to only 1 - 2 days and provides more efficient and convenient after-sales services for global users.
Gearbest provides over 40 global payment methods for the convenience of worldwide users. Gearbest risk control system ensures your payment security.
Privacy policy
This Privacy Statement explains how GEARBEST (HONG KONG) LIMITED ('Gearbest' 'we', 'us' or 'our') collects, uses and discloses your personal information in connection with the operation of the Gearbest e-commerce platform.
What information we collect
Personal information is information that can be used to identify you directly or indirectly. Personal information also includes anonymous information that is linked to information that can be used to identify you directly or indirectly. Personal information does not include information that has been irreversibly anonymous or aggregated so that it can no longer allow us, that in combination with other information or otherwise, to identify you.
We will only collect and use the personal information necessary to fulfill our legal obligations and to help us manage our business and provide the services requested by you.
We collect information about you when you create an account on our website, place an order, sign up for our newsletter or take a survey.
When placing an order or creating an account on our website, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and telephone number. You can, however, also visit our website anonymously.
What do we use your information for?
We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as permitted by law. The information we collect from you can be used in the following ways:
-To personalize your experience
(your information helps us to better respond to your individual needs)
-To improve our website and your shopping experience
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
-To improve service
(your information helps us to respond more effectively to your customer service requests and support needs)
-To improvise and customize services (Your information helps us and makes everything more efficient and responsible for customizing services and requests needed in support.) To improve customer service (your information helps us to respond more effectively to your service requests customer and support needs)
-To process transactions that include executing your payments and delivering the purchased products or services requested. To administer a contest, special promotion, survey, activity or other site functionality
-To send periodic emails. The email address you provide to us for order processing that can be used to send important information and updates related to your order, in addition to receiving news, updates, information related to products or services, etc.
Legal Basis for the Processing of Personal Information
If you are located in the European Economic Zone ('EEA'), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information, such processing will be justified in accordance with the Article 6 (1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 ('GDPR'). If the processing of your personal information is necessary to perform a contract between you and us or to perform pre-contractual steps at your request, such processing will be based on Article 6 (1) of the GDPR. (b). When processing is necessary to comply with a legal obligation, we will process your personal information based on Article 6 (1) of the aforementioned GDPR. (c) and when processing is necessary for the purposes of our legitimate interests, such processing will be carried out in accordance with Article 6 (1) of the aforementioned GDPR. (f).
Please note that when you have given your consent for the processing of your personal information you can withdraw your consent, for example, by sending an email to [email protected] at any time, the withdrawal of which will not affect legality any previous processing done based on your consent.
Your rights
We take reasonable steps to ensure that your personal information is accurate, complete and up to date. You have the right to access, correct or delete the personal information we collect. You also have the right to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, when technically feasible, the right to have your personal information transmitted directlyto third parties. You can file a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and security of your personal information, we may ask you for your information so that we can confirm your identity and the right to access such information, as well as search for and provide you with the personal information we maintain. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You can send us an email to [email protected] to exercise your rights. We will respond to your request within a reasonable time. We will take all reasonable steps to ensure that your personal data is correct and up to date.
How do we protect your information?
You are responsible for protecting your Gearbest username and password. We recommend that you choose a strong password and change it frequently. Please do not use the same login details (email and password) on multiple sites.
That said, we have implemented a variety of security measures, including offering a secure server. All confidential / credit information provided is transmitted using Secure Socket Layer (SSL) technology and, second, encrypted in our payment gateway provider's database only to be accessed by those who are authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, finances, etc.) will not be stored on our servers.
Our servers and website are subject to security scans and are thoroughly checked externally by Symantec Secure on a daily basis to protect you online.
Do we use cookies?
Yes. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow it through your settings). This allows service provider sites or systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about website traffic and interaction on the website so that we can offer you better experiences and tools for you in the future.
May we contract with third party service providers to help us better understand visitors to our site. However, these service providers may not use the information collected on our behalf, except to help us conduct and improve our business directly. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. ("Google") to help us better understand how users interact with our website. Google Analytics uses cookies to collect information about the use of our website. This information is used to compile reports and create services to help us improve our website and associated services. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about the use of our website (including your IP address) can be transmitted and stored by Google on servers in the United States. Google may also transfer this information to third parties if required by law, or if these third parties process information to Google. Google will not, under any circumstances, associate your IP address with other Google data.
On some pages of our website, third parties that provide applications through our website may set their own cookies to provide services, track the success of the applications, or personalize applications for you. For example, when you use a social media sharing button like Facebook or Twitter to share the content, the social network that created the button will register it. Because of how cookies work, we cannot access these cookies, nor can third parties access the data in cookies used by us.
If you prefer, you can choose to have your computer notify you each time a cookie is being sent, or you can choose to disable all cookies via your browser settings. Like most websites, if you turn cookies off, some of our services may not work properly. However, you can still place orders by contacting customer service at [email protected] ..
Do we disclose any information to outside parties?
We do not sell, exchange or otherwise transfer your personal information to third parties. This does not include the trusted third parties who assist us in operating our businessite, conducting our business, executing payments, delivering purchased products or services, sending information or updates or otherwise serving you, provided that these parties agree to keep this information confidential. We may also make your information available where required by law, apply our website policies or protect the rights, property or security of our company or third parties. However, non-personally identifiable information about visitors may be provided to other entities for marketing, advertising or other purposes.
How long will we retain your information?
We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
Third party links
and therefore have no responsibility or liability for the content and activities of these linked sites. These third party websites have separate and independent privacy policies. Therefore, we have no responsibility or obligation for the content and activities of these linked sites. However, we want to protect the integrity of our website and welcome any comments on these websites.
User Account
For security and protection, each customer is allowed to create only one standard account. For customers trying to create multiple accounts, we reserve the right to suspend accounts without notice.
Order
While every effort is made to ensure the accuracy of product descriptions, specifications and prices, there may be times when errors arise. If this situation occurs, Gearbest cannot accept your order. In case of an error you will be contacted with a full explanation and a corrected offer. The information presented is considered as an invitation to treat and not as a confirmed offer for sale. The contract is confirmed after the goods are delivered.
Given the popularity and / or supply restrictions of some of our products, Gearbest may have to limit the number of Products available for purchase. Gearbest reserves the right to change the quantities available for purchase at any time, even after placing an order.
Both parties agree that, after the dispatch order, transportation is the sole responsibility of the third party logistics company. During this phase, full ownership of the product (s) belongs to the buyer; all associated liability and risks during transport will be borne by the buyer.
Order Cancellation
Customers can cancel their orders at any time before they are shipped; please contact our Support Center. However, once the order is shipped, the order cannot be canceled, exchanged, or refunded. Upon receipt of the order, our Warranty and Return policy goes into effect.
Shipping and Delivery
Shipments displayed on Gearbest refer to the estimated time it takes for packages to leave our hands. Since the effective delivery of your order can be affected by many events beyond Gearbest's control once it leaves our facilities, Gearbest cannot be held responsible for delays in deliveries. We will, however, work with you to ensure a smooth shipment.
There may be occasions when Gearbest confirms your order, but later discovers that it cannot supply the chosen product. In this case, we are unable to supply a product that you have chosen in time, Gearbest will contact you and offer alternatives to cancel the purchase amounts and fully refund.
We try to make the delivery process as simple as possible and we are able to ship your order, either to you at home or at your place of work. We can send to PO boxes using all methods of transport, with the exception of transports where signatures are required at the time of delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated on working days, from Monday to Friday. For major holidays, such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate delivery addresses. Gearbest cannot make changes to your shipping address, once the package is shipped, Gearbest is not responsible for packages lost due to incomplete or inaccurate addresses.
All orders reported as "delivered" by shipping companies will be considered delivered. Gearbest cannot be held responsible for non-delivery in this case
Exchange and Return (Money Back Guarantee)
If when you receive the Product (s), and you are not completely satisfied you can return the items to us within 45 days for a refund. Returns will take about 5 business days to process once the goods have arrived. The exact duration depends on the payment provider used (for example, PayPal, credit card company, etc.). Items must be in their original packaging, all original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
You must first contact us and be in possession of a Return Merchandise Authorization (RMA) number before sending any items back. Any Product returned without an RMA number will not be refunded.
The money back guarantee does not apply to personalized or wholesale / bulk orders.
Shipping back to Gearbest is paid by the customer. As a rule, we cannot refund these shipping costs.
Any product returned without any defects can be refunded within the time mentioned above. Products found altered by the customer will not be exchanged but returned to the customer, at the customer's expense.
By default, the refunded amount cannot and doesexceed the original amount paid to Gearbest.
Non-Returnable
At a discount or at the end of the line, they can only be returned for repair. No refunds or replacements will be made.
Incorrect / Damaged
We try to ensure that you receive an order in good condition. If you do not receive the ordered products, please contact us. In the unlikely event that the product arrives damaged or defective, please contact us immediately.
Product Descriptions
While we try in good faith to be as accurate as possible, we do not guarantee that product descriptions or other content is accurate, complete, reliable, or error-free. From time to time, there may be information about Gearbest that contains typographical errors, inaccuracies or omissions.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without notice. If a critical specification changes after placing an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices
Prices and item availability are subject to change without notice. Prices do not include taxes and import duties, your package must be examined and considered taxable by your local customs. The payment of these is the responsibility of the buyer.
Online shopping has become increasingly popular in Australia, with many retailers offering a wide range of products at competitive prices. One way that shoppers can save even more money when shopping online is by using coupons and promo codes. For example, check out our The CPAP Shop Promo Codes or Noel Asmar Uniforms Promo Codes, they have daily new offers and coupon codes.
Coupons are discounts from Gearbest can be applied to a purchase in the form of a code, which can be entered at checkout. Promo codes are similar to coupons, but they are typically offered as part of a promotional campaign and may have a limited time period in which they can be used.
There are a variety of ways to find Gearbest coupons and promo codes for online stores in Australia. Some retailers will offer them directly on their website or through their email newsletter. Social media platforms, such as Facebook and Instagram, are also a great place to find coupons and promo codes, as many retailers use these platforms to promote their products and sales.
When using a coupon or promo code, it is important to read the fine print and make sure that the code is still valid and can be applied to the products you are purchasing. Some coupons may have exclusions or restrictions, such as a minimum purchase amount or a specific product category.
Using coupons and promo codes at Gearbest can help shoppers save money on their online purchases. By taking the time to find and use these discounts, shoppers can stretch their budgets further and get the most value out of their online shopping experience.
In conclusion, Coupons and Gearbest Promo codes are the best way to save money when shopping online in Australia. These discounts can be found on retailers' websites, social media platforms, and online coupon websites. It is important to read the fine print and make sure that the code is still valid and can be applied to the products you are purchasing. It is a great way to stretch your budget and get the most out of your online shopping experience. At the list on top of this page, you'll see all the offers, coupons, coupon codes and discounts currently available at Gearbest. Easy, right? This listing was last updated on 16 November 2024.
A coupon code from Gearbest is an alphanumeric code that you used to get the discount on your order. These Coupon Codes are also called coupon code, promotional code, discount code, promo code or coupon. Webshops from around the world use these types of codes to give discount to their customers on certain products or orders.
An action code or promotional code from Gearbest Can be used in two ways. The first way is by simply clicking on "SHOW CODE", copy the code and paste it into the shopping cart of the webshop. The other way is by clicking on 'VIEW OFFER', you will then be redirected directly to the webshop and the discount will be applied automatically.
How do you find a coupon code at Kuponation.com? First of all, look for the desired store in the search bar at the top of this page. Are you looking for a particular product or brand? Then you can type it in the search bar. You can also find your desired webshop in our "SHOPS A-Z" or "CATEGORY" overviews. If you've come to our webshop page, choose a coupon code or offer you'd like to use.
Right now, there are 16 Coupons codes and 10 offers available for Gearbest:
Tech Deals Galore!
Coupon GearBest 10% OFF on smartphones and accessories 2024
Coupons discounts Gearbest 5% savings all over the web
Codes Gearbest consumer electronics
Lately we've discovered a new discount code from Gearbest every 30 days. Over the last 90 days we've found 16 new coupons from Gearbest.
The best discount we've found is a code for 44%. Gearbest shoppers save an average of 7 times at checkout.
Subscribe to Kuponation.com's email alerts for Gearbest and we will send you an email notification every time we discover a new discount code. If you can't find a working coupon code right now, subscribe and receive the latest deals as soon as we discover them.
Yes! Right now on Kuponation.com, you can find 16 coupons for Gearbest that are verified and working. Gearbest coupons and vouchers found on Kuponation.com have been used 7 times equalling lots of savings!