If you see an offer from FloraQueen that does not reflect the stated discount, or a couponcode does not work, please let us know and we will correct it as soon as possible.
Complaints and refund requests
In accordance with the provisions of article 103 of Spanish Law 3/2014, of 27 March, amending the consolidated text of the General Consumer and User Protection Act, the right of withdrawal does not apply to the supply of goods that are made to the consumer's specifications or are clearly personalised, or that, due to their nature, cannot be returned or may deteriorate or expire rapidly. Does your bouquet or plant fail to meet your quality expectations? We are really sorry to hear that your experience with us has not been a positive one. Please send us a photo of the product within 24 hours of receiving the delivery so that we can investigate what happened. We are committed to assessing your case and providing a response as soon as possible; for this reason, we need you to send us the photo within this time. Otherwise, we will be unable to help you and handle your complaint. You can send the photo through the form you will find here.
Right of withdrawal
If you are not satisfied with one of the non-perishable items you have received, you have up to 14 calendar days to return it with the invoice and receive a refund for the item and the delivery fee. Please note that this category does not include flowers or plants. When we receive the product, we will proceed to issue a refund on the payment method you used to pay for your order.
We will need proof of delivery to approve the refund, so please send the product(s) you wish to return via registered post. We also advise you to take out insurance with the carrier you choose, in order to cover the value of the product in the event of an incident. Please note that costs incurred by sending the product back are not included in the refund.
It is very important that the products remain in their original packaging as far as possible so that we can issue a full refund. If, when you receive the order, you see that the product is not in good condition, please note down this information on the courier's delivery note and contact us as soon as possible so that we can consider this when handling your complaint.
If you only want to return one of the items in your order, we can refund you the price of it, but not the expenses incurred by sending it back to us.
Finally, please remember that we cannot handle returns of food products, such as chocolates or drinks, if they are returned to us unsealed. As indicated in point E of article 103 of the Spanish General Consumer and User Protection Act, the right of withdrawal does not apply to contracts that concern the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where they have become unsealed after delivery.
Payment methods and incident management
You can pay for your order from our website using a credit or debit card (Mastercard, Visa, Visa Electron, Maestro), PayPal or Amazon Pay.
Cancellations or modifications
You can modify your order details or cancel your order while it still appears as Created.
In your personal account area. If your order status is Being prepared, this means that one of our florists has already started work on it, so we cannot make any changes or cancel it.
Product substitution policy
Occasionally, the florist preparing your order may not have one of the items that appear in the bouquet description in stock, and will need to substitute it with another product. Don't worry: we guarantee that the substitute will always be of the same or higher value compared to the product you chose.
If, exceptionally, we are forced to substitute the main type of flower in the bouquet, we will contact you first to inform you of this. If we can't get hold of you, we will proceed with sending the bouquet to avoid any delivery delays. We know that there are some changes that simply can't be made, so we will never substitute roses with another type of flower without confirming with you first.
Should our florist have no stock of one of the additional products you ordered, we will send you the order without it and issue a refund for the price of the product.
Colour substitution policy
Our florist might need to make changes to the colours of some flowers, but we assure you that the tones of the bouquet displayed on the website will be maintained.
Remember that the photo is just for demonstration purposes: we can't guarantee that the colours in your bouquet will be exactly the same as those in the picture. For example, a pink bouquet may be paler or brighter, but it will always be pink.
If we have no choice but to make a more radical colour change, we will contact you first to inform you and request your approval. If we can't get hold of you, we will proceed with the colour substitution to avoid any delivery delays.
Special requests
We try to fulfil our customers' special requests in all cases, but this is not always possible. Please note that our inability to fulfil a special request does not give you the right to a refund.
MORE ABOUT FLORAQUEEN
Ship blossoms anywhere in Europe out of FloraQueen.com. Whether you would like to send a merry pointsettia, exotic orchids, or luscious lilies, FloraQueen will get your bouquet any place in Europe on exactly the same day that you place your order. And you'll save every order using FloraQueen reduction codes.
COUNTRIES THAT YOU CAN SHIP FLORAQUEEN TO
Using a package forwarder, you can ship Floraqueen internationally to any country or region in the world including Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Italy, Japan, South Korea, Kuwait, Malaysia, Netherlands, Norway, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom (Britain / England / UK), Africa, Asia, Caribbean, Central America, South America, Middle East, and Europe. It should be noted that there are personal shopper services that can help you buy from any store, including Floraqueen, even if they block or don't ship to freight forwarders.
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Because FloraQueen is a European company, you should be aware that while bouquets and arrangements are shown on the site in dollars, the amount is only an approximation: your order will actually be charged in Euros, and so what you'll pay will depend on the going exchange rate at the time. That left us wondering why someone would go with FloraQueen instead of using a US-based florist, since they likely use the same network of florists.
Once you've selected the bouquet or arrangement you'd like to send, you'll see all of the possible options. Sizes range from Classic to Deluxe, but FloraQueen doesn't spell out what you get for the upcharge. For most of the flowers we looked at, vases came at an extra cost of $14 to $25. Greeting cards are an additional $7+, and there are also boxed chocolates and stuffed animals you can add to your order.
| Discount Codes | 3 |
| Best FloraQueen Coupon | 10% |
| Working Promo Codes | 0 |
| Redeemed Codes | 0 |