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How to cancel a reservation

The user may cancel a reservation in the My Account page of the Destinia website or by clicking on the cancellation link included in the reservation confirmation email.

In the event that the user is unable to cancel the reservation, he or she must contact our Customer Service Department.

Failure to show up at the lodging establishment

In the event of a no-show or failure to appear at the lodging establishment, the establishment may charge the full amount of the reservation as a penalty. Destinia shall not be held responsible if the establishment retains this amount. Please bear in mind that, if you do not show up on the first night of the reservation and subsequently appear to register for the following nights that have been booked, some establishments have the policy of cancelling all of the remaining nights without further delay. Therefore, we recommend advising the establishment as far in advance as possible in the event of any anticipated delays in your arrival. Destinia shall not be held responsible for the consequences that may arise from any delays in checking in to the establishment or for any cancellation or additional fees that the establishment may impose as a result of your failure to appear.

Right to cancellation

In accordance with Article 97.1 of the Revised Text of the General Consumer and User Protection Act (known by its Spanish initials, TRLGDCU), the user is hereby informed that his or her right to cancellation shall be inapplicable, pursuant to the provisions of Article 103 of the aforementioned law.

Waiver of liability

Destinia is responsible for confirming the user's reservation, but shall not be held responsible for its fulfilment, which is the exclusive responsibility of the lodging service provider.

If the user has confirmed lodging reservations through Destinia and a dispute arises prior to provision of the services by the lodging establishment (e.g. the hotel), Destinia agrees to act as an intermediary in order to offer alternative lodging at an establishment of the same category or higher.

If the user should decide not to accept the proposed alternative, Destinia, in its capacity as agency, shall reimburse any amounts paid.

Destinia agrees to exercise maximum diligence in order to ensure that the data appearing on this website is accurate and up-to-date at all times. The information displayed on this website has been supplied by the providers, and Destinia shall not be held responsible for any possible inaccuracies.

The website may contain links to other websites. Destinia has no control over such third-party websites and shall not be held responsible for their content or for the content of any other meta-search engines that may originate from our website, but that are not the property of Destinia.

Claims and the statute of limitations

In order to simplify the resolution of claims through civil proceedings and to reduce the consumer's costs, any possible consumer claims related to non-fulfilment or unsatisfactory fulfilment of the contract must be presented to Destinia in writing, via email addressed to [email protected].

With regard to alternative mechanisms for resolving disputes, in accordance with Directive 2013/11/EU (Alternative Dispute Resolution for Consumer Disputes), using the link below, you can consult the accredited alternative dispute resolution entities with regard to the online dispute resolution platform of EU Regulation 524/2013 of the Parliament and the Council. For further information, visit https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

The statute of limitations for actions stemming from the rights established in Royal Legislative Decree 1/2007 shall be two years, in accordance with Article 169.

Making a Reservation

Once our preferences are selected, a list of possible destinations appears. In this second screen, apart from the destinations that match our selection, a second menu appears where we can further refine our selection by adding the departure city that interests us and our budget to the searches. Perhaps these options could appear on the main page. Furthermore, in some circuit the hotel is not specified but only indicates the type such as "luxury" or "superior luxury", and I think it is always interesting to specify the hotel. It must also be said that this only happens on a specific trip, and that in general the hotel appears , a wide description of it and a location map.

The options are displayed in an orderly manner and with descriptive text.

In these options there is always a default package of a number of days in a standard hotel, but we can customize it by adding extra nights or choosing hotels of a higher category, which is appreciated.

The style of the page is correct and the information can be read clearly.

Does Destinia offer the ability to purchase insurance?

Yes, once you have selected your hotel, flight, trip, train, etc., we will offer different insurance packages to complete your reservation during the confirmation process.

When can I purchase insurance?

Insurance can only be purchased at the time of reservation confirmation. Don't miss this opportunity!

I purchased insurance but I want to cancel it and be refunded, can I?

No. In general, insurance is non-refundable once confirmed, but contact us and we will look into your case.

What is the difference between cancellation insurance, and cancellation and travel assistance insurance?

Cancellation insurance allows you to recover costs incurred due to the cancellation of a reservation provided that the reason for cancellation is covered by the policy. Cancellation and travel assistance coverage includes medical coverage, luggage coverage, etc. in addition to the recovery of costs incurred due to the cancellation of the reservation. Check on the coverage of the insurance that you are going to purchase.

If I modify my reservation and have purchased insurance, can I also modify the insurance?

Changes or cancellations to the insurance are not allowed once confirmed, but contact us and we will look into your case.