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Allianz Assistance provides car, health and home assistance services. We are available 24 hours a day, 365 days a year. We act in emergency situations, providing travel assistance, home assistance, medical advice, repatriation and mobile phone insurance.
We work with several providers worldwide, including more than 800,000 medical providers. We have geographic coverage and the ability to respond quickly to the needs of our customers.
We guarantee that our providers respect and comply with quality standards, through constant training, audits and evaluations. In this way, we can be confident that our customers receive the help they need wherever they are.
We are committed to providing an excellent service, making people's lives easier and safer, managing all processes from beginning to end. For example, in the event of an accident abroad, we initiate due diligence, including an intervention plan, notification and allocate the necessary resources, always ensuring communication with the customer.
In order to maintain quality in the provision of our services, we are continuously investing in innovative solutions. We strive to always use the latest technology to manage our network of providers, thereby increasing contact points. The result is to ensure greater efficiency, stability and safe solutions.
Testimonials
Testimonial from an Allianz Assistance student customer
Assistance to students abroad
One of our customers, a student, was involved in an accident at an Asian airline. Allianz Assistance provided assistance from the first moment until the end, from local transport, food, accommodation, communication with their families, physical and psychological check-up, travel organization for the family to meet them and permanent contact with the team doctor.
The rapid provision of Allianz Assistance services, allowed our client to do all medical examinations in a short period and return to his family free from any health problem.
Testimonial from an Allianz Assistance customer service specialist
Emergency e-call
It was about 4 am, the emergency line phone "e-call" rings and on the other side we hear a panicked voice, the result of a car accident. We immediately sent an ambulance and contacted the police authorities in order to find the vehicle.
We were always on the phone with the customer, providing all the necessary information and assistance in order to keep him calm and safe.
Testimonial from an Allianz Assistance customer
Travel Assistance
Vehicle rollover situations, unfortunately, are a reality on the roads. Among several calls, we received one of this nature. After a brief conversation with the client, we verified that there were no injuries and then immediately sent a trailer with a crane.
After a few hours, and after removing the vehicle from the ditch, the customer returned home.
Words from the client after the end of the assistance: "The provision of your service was excellent. I am really impressed".
Our Products Portfolio
Our products can be designed according to the needs of our customers and combined according to their expectations.
Car
Travels
Home
Allianz Assistance automotive products
· Travel Assistance
. Support for automobile claims management
. Guarantee Program
. Tire Insurance
· Warranty extension
· Maintenance programs
· Telematics
· CRM (customer relationship management)
Our history
Allianz partners since 1890, ranked 49th as a world brand *, the history of Allianz Partners is based on a stable foundation. Combining this positioning with areas such as travel, car, health and assistance specialists, our commercial brands place us in a leadership position to provide the best service to our customers.
We do have a long historical legacy, and for that reason we are constantly improving our capabilities. Our innovation centers are an example of how we continually seek to develop solutions that can exceed the expectations of our business partners and their customers. Continue reading
"How we are building our future"
1995
Integration in the Allianz Group. In 2010 he became Allianz Global Assistance.
2000
Allianz Worldwide Care starts its activity, an entity dedicated to the provision of services in the health area.
2010
Allianz Global Automotive is founded to strengthen global partnerships with automotive brands.
2014
Allianz Worldwide Partners joins the three B2B2C experts; Allianz Worldwide Care, Allianz Global Assistance and Allianz Global Automotive.
2017
Allianz Partners becomes the corporate brand for the three commercial brands.
1950
A team of pioneers in Switzerland created a small company, Elvia Travel Insurance, initially providing travel insurance.
1974
SACNAS- Mondial Assistance was created as an assistance company (travel insurance, travel assistance, medical assistance).
1980-1999
The travel industry is growing rapidly, and new business areas are emerging, such as Automobile and Health.
1995
Integration in the Allianz Group. In 2010 he became Allianz Global Assistance.
2000
Allianz Worldwide Care starts its activity, an entity dedicated to the provision of services in the health area.
2010
Allianz Global Automotive is founded to strengthen global partnerships with automotive brands.
2014
Allianz Worldwide Partners joins the three B2B2C experts; Allianz Worldwide Care, Allianz Global Assistance and Allianz Global Automotive.
2017
Allianz Partners becomes the corporate brand for the three commercial brands.
1950
A team of pioneers in Switzerland created a small company, Elvia Travel Insurance, initially providing travel insurance.
1974
SACNAS- Mondial Assistance was created as an assistance company (travel insurance, travel assistance, medical assistance).
1980-1999
The travel industry is growing rapidly, and new business areas are emerging, such as Automobile and Health.
1995
Integration in the Allianz Group. In 2010 he became Allianz Global Assistance.
2000
Allianz Worldwide Care starts its activity, an entity dedicated to the provision of services in the health area.
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Allianz Global Assistance is one of the leading companies in the tourism market, offering travel insurance and 24-hour assistance services. For more than 60 years the company has been active in the tourism market, which guarantees experience and quality in its services. Currently, the company has more than 400 thousand employees available to serve its customers on the 5 continents of the world. Since 1995, Allianz Global Assistance has been part of the German Allianz Group, a global company offering insurance services and financial products. Thanks to the group's investments, the company grew rapidly, consolidating itself as a world leader in the travel insurance area since 2007. Despite having been operating for over a decade in the Allianz Group, it was only in 2010 that the company became known as 'Allianz Global Assistance '.
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